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How berjaya888 Handles Your Personal Data

Your privacy is not an afterthought here. When you open an account, make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, or contact our support team, we collect only what we need — and we handle it with care.

Data collected only as neededAccount and payment data protectedYour rights, clearly explainedContact us to request changes
berjaya888 How berjaya888 Handles Your Personal Data
REACH OUR TEAM

Contact Us About Your Privacy

Team online

Live Chat

Reach our support team directly through the live chat window in your account. Available for account, payment, and data-related queries — response times vary by volume.

Email Support

Send a written request to our support address for data access, correction, or deletion requests. We aim to respond within a few business days of receiving your message.

Account Settings

Some data — like your contact number and email address — can be updated directly from your account profile page without needing to contact support at all.

HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We use SSL encryption on all account pages and payment flows. Session tokens expire after inactivity, and login attempts from unrecognised devices trigger an OTP verification step to your registered phone number. We keep your data only as long as your account is active or as required by applicable law — after that, it is deleted or anonymised.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account data is retained while your account remains open. If you close your account, personal data is held only for the period required under applicable Malaysian law, then removed.

Third-Party Access

Payment processors like Touch 'n Go eWallet and GrabPay receive only the transaction data they need to complete a transfer. No marketing or behavioural data is passed to them.

Requesting Changes

You have the right to access, correct, or request deletion of your personal data. Submit a request via live chat or email and our team will verify your identity before processing it.

Privacy Policy — Questions We Get Asked

If something is not covered below, reach out via live chat or email and we will respond directly.

We collect your name, email, phone number, and date of birth at registration. Payment references from Touch 'n Go eWallet, Boost, or GrabPay are recorded when you make a deposit or withdrawal.

Yes. Submit a data access request via live chat or email. We will verify your identity first, then provide a summary of the personal data held on your account.

Basic details like your email and phone number can be changed in your account profile. For name or identity corrections, contact support directly — verification is required before changes are applied.

Only with service providers who need it to operate — payment processors and identity-verification partners. We do not sell your data or share it for marketing purposes with any third party.

We retain your data for the period required under applicable Malaysian law after account closure. Once that period ends, your personal data is deleted or anonymised from our systems.

Use live chat inside your account for the quickest response, or send an email to our support address. Players in Kuching and across Malaysia can reach us through either channel.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.